We are aware that some customers on the Greenwich Peninsula are having difficulty connecting to the internet. We are investigating and will update shortly.

We have just found out that the reason for this outage is due to a cable break. We are working hard to get this resolved as quickly as possible.

We've fixed the core issue, and are waiting for things to recover.

We expect service to be restored within the next few hours. We are sorry for any inconvenience caused.

The cable is currently being repaired and we are seeing services coming back gradually. We will advise when the repair has been completed. We apologise again for the inconvenience.

We believe that all services should now be restored. If you are still experiencing problems and a router re-boot does not solve the issue, please call us on 0330 808 2003. We apologise again for the inconvenience.