- Mon, 18 Feb 2019
- 13:56:36 GMT
We are aware that some customers on the Greenwich Peninsula are having difficulty connecting to the internet. We are investigating and will update shortly.
- 15:02:50 GMT
We have just found out that the reason for this outage is due to a cable break. We are working hard to get this resolved as quickly as possible.
- 17:11:31 GMT
We've fixed the core issue, and are waiting for things to recover.
- 17:20:38 GMT
We expect service to be restored within the next few hours. We are sorry for any inconvenience caused.
- 20:08:11 GMT
The cable is currently being repaired and we are seeing services coming back gradually. We will advise when the repair has been completed. We apologise again for the inconvenience.
- 22:15:25 GMT
We believe that all services should now be restored. If you are still experiencing problems and a router re-boot does not solve the issue, please call us on 0330 808 2003. We apologise again for the inconvenience.
[Resolved] Partial OutageThis incident lasted 8 hours and 18 minutes.
- Past notices
- No further notices from the past 7 days.