We are sorry to advise that we have been informed that a 3rd party intends to carry out planned maintenance on the backup link to our Greenwich network on 6th December between the hours of 22:00 to 06:00 on 7th of December. As this is only the backup link it should not impact users and will therefore go unnoticed.

Once the work is complete, should you be without service, please power off all your internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again.

If you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net and we will investigate further.

We are sorry for any inconvenience caused by this planned work and we thank you for your understanding

We are sorry to advise that we have been informed that a 3rd party intends to carry out planned maintenance on the backup link to our Greenwich network on 9th November between the hours of 22:00 to 06:00 on 10th of November. As this is only the backup link it should not impact users and will therefore go unnoticed.

Once the work is complete, should you be without service, please power off all your internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again.

If you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net and we will investigate further.

We are sorry for any inconvenience caused by this planned work and we thank you for your understanding

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.